{"id":2173,"date":"2025-02-25T13:37:07","date_gmt":"2025-02-25T13:37:07","guid":{"rendered":"https:\/\/ifconseil.com\/?page_id=2173"},"modified":"2025-04-29T15:04:36","modified_gmt":"2025-04-29T15:04:36","slug":"managing-conflict","status":"publish","type":"page","link":"https:\/\/ifconseil.com\/en\/hr-and-training-consulting\/training\/managing-conflict\/","title":{"rendered":"Managing conflict"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2173\" class=\"elementor elementor-2173\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aff0ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aff0ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52abecf\" data-id=\"52abecf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9ca97f elementor-widget elementor-widget-breadcrumbs\" data-id=\"e9ca97f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/ifconseil.com\/\">Accueil<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e23b03a elementor-widget elementor-widget-heading\" data-id=\"e23b03a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">GESTION DE CONFLITS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9808f5 elementor-widget elementor-widget-image\" data-id=\"b9808f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/ifconseil.com\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-1024x683.jpg\" class=\"attachment-large size-large wp-image-2223\" alt=\"Gestion d&#039;un conflit\" srcset=\"https:\/\/ifconseil.com\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-1024x683.jpg 1024w, https:\/\/ifconseil.com\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-300x200.jpg 300w, https:\/\/ifconseil.com\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-768x512.jpg 768w, https:\/\/ifconseil.com\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-1536x1024.jpg 1536w, https:\/\/ifconseil.com\/wp-content\/uploads\/2025\/03\/Gestion-dun-conflit-2048x1365.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d241e4 elementor-widget elementor-widget-text-editor\" data-id=\"5d241e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestion des conflits interpersonnels en entreprise est un enjeu majeur pour le bon fonctionnement des \u00e9quipes et la performance globale de l\u2019organisation.<\/p><p>Les conflits, qu\u2019ils soient ouverts ou latents, peuvent nuire \u00e0 la coh\u00e9sion, \u00e0 la motivation et \u00e0 la productivit\u00e9 s\u2019ils ne sont pas trait\u00e9s de mani\u00e8re appropri\u00e9e.<\/p><p>C\u2019est pourquoi il est essentiel de former les collaborateurs et les managers \u00e0 des m\u00e9thodes efficaces de gestion des conflits.<\/p><p>L\u2019outil TKI \u2122 (Thomas-Kilmann Conflict Mode Instrument) est particuli\u00e8rement utile dans ce contexte. Il permet d\u2019identifier les diff\u00e9rents styles de gestion des conflits \u2014 comp\u00e9tition, collaboration, compromis, \u00e9vitement et accommodation \u2014 et d\u2019analyser comment chacun r\u00e9agit face \u00e0 une situation conflictuelle. En comprenant ses propres pr\u00e9f\u00e9rences et celles des autres, il devient plus facile d\u2019adapter son approche en fonction du contexte, des enjeux et des personnalit\u00e9s impliqu\u00e9es.<\/p><p>If Conseil vous propose une formation bas\u00e9e sur le TKI \u2122pour renforcer la qualit\u00e9 des relations professionnelles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e4a68 elementor-widget elementor-widget-heading\" data-id=\"e5e4a68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le programme \u00ab G\u00e9rer des conflits interpersonnels \u00bb :<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-439e9e1 elementor-widget elementor-widget-text-editor\" data-id=\"439e9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Objectifs<\/strong><\/h3><ul><li>Mieux comprendre ce qu&rsquo;est un conflit.<\/li><li>Comprendre comment vous r\u00e9agissez face \u00e0 un conflit.<\/li><li>Identifier ce que vous pouvez faire de diff\u00e9rent face \u00e0 un conflit.<\/li><\/ul><p>\u00a0<\/p><h3><strong>S\u00e9quence de la formation<\/strong><\/h3><ul><li>Qu&rsquo;est-ce qu&rsquo;un conflit et quels sont les enjeux d&rsquo;un conflit ?<\/li><li>Auto-diagnostic permettant de mieux comprendre son fonctionnement individuel face \u00e0 un conflit.<\/li><li>Partage ou analyse de pratiques.<\/li><li>\u00c9tablissement d&rsquo;un Plan de d\u00e9veloppement Individuel permettant de repartir avec des actions concr\u00e8tes \u00e0 mettre en \u0153uvre.<\/li><\/ul><p><strong>\u00a0<\/strong><\/p><h3><strong>P\u00e9dagogie pragmatique associant\u00a0: <\/strong><\/h3><ul><li>L&rsquo;apport de concepts.<\/li><li>L&rsquo;utilisation d&rsquo;un outil permettant un auto-diagnostic, le TKI \u2122 : Thomas-Kilmann Conflict Mode Instrument.<\/li><li>Le travail sur des situations concr\u00e8tes.<\/li><\/ul><p>\u00a0<\/p><h3><strong>Les atouts du programme\u00a0: <\/strong><\/h3><ul><li>Accompagnement par un Coach exp\u00e9riment\u00e9.<\/li><li>Workshop interactif avec une approche collaborative se fondant sur la dynamique de groupe.<\/li><li>Utilisation d\u2019un outil reconnu en gestion de conflits, le TKI \u2122\u00a0: Thomas-Kilmann Conflict Mode Instrument.<\/li><\/ul><h3><strong>Modalit\u00e9s\u00a0:<\/strong><\/h3><ul><li>Effectif\u00a0: 6 \u00e0 10 personnes<\/li><li>Organisation\u00a0: Formation intra-entreprise sur demande<\/li><li>Langue de prestation\u00a0: Fran\u00e7ais<\/li><li>Lieu\u00a0: Luxembourg-Ville<\/li><li>Horaires\u00a0: \u00bd journ\u00e9e<\/li><\/ul><p>\u00a0<\/p><h3><strong>Formatrice\u00a0: <\/strong><\/h3><p><strong>Isabelle Ferlin<\/strong><\/p><ul><li style=\"list-style-type: none;\"><ul><li>Coach Senior &#8211; Certifi\u00e9e EMCC-EIA<\/li><li>Consultante en Ressources Humaines<\/li><li>Formatrice<\/li><li>Superviseur<\/li><li>Certifi\u00e9e TKI \u2122<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4153b62e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4153b62e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-949caef\" data-id=\"949caef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e1b7f7a elementor-widget elementor-widget-heading\" data-id=\"3e1b7f7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Isabelle Ferlin<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dbe3587 elementor-widget elementor-widget-text-editor\" data-id=\"7dbe3587\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Master Coach accr\u00e9dit\u00e9e EMCC, Formatrice, Facilitatrice de Groupe<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-76a53af7\" data-id=\"76a53af7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34ce775 elementor-widget elementor-widget-image\" data-id=\"34ce775\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/ifconseil.com\/wp-content\/uploads\/2024\/04\/XH2J7655-1024x682.jpeg\" class=\"attachment-large size-large wp-image-1836\" alt=\"Isabelle Ferlin\" srcset=\"https:\/\/ifconseil.com\/wp-content\/uploads\/2024\/04\/XH2J7655-1024x682.jpeg 1024w, https:\/\/ifconseil.com\/wp-content\/uploads\/2024\/04\/XH2J7655-300x200.jpeg 300w, https:\/\/ifconseil.com\/wp-content\/uploads\/2024\/04\/XH2J7655-768x512.jpeg 768w, https:\/\/ifconseil.com\/wp-content\/uploads\/2024\/04\/XH2J7655.jpeg 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dce8918 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dce8918\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-101b300\" data-id=\"101b300\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-766ca5a elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"766ca5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2173\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"766ca5a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Formation Gestion de conflits Luxembourg &amp; Suisse\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2173\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom & Prenom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom &amp; Prenom\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_ba8ff89 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ba8ff89\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_ba8ff89]\" id=\"form-field-field_ba8ff89\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_df656d6 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_df656d6\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAcceptance\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_df656d6]\" id=\"form-field-field_df656d6\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_df656d6\">En soumettant ce formulaire, j'accepte que les informations saisies dans ce formulaire soient utilis\u00e9es, exploit\u00e9es, trait\u00e9es pour permettre d'\u00eatre contact\u00e9, dans le cadre de la relation qui d\u00e9coule de cette demande.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_1ac28ee elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_1ac28ee\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Ldv0SgoAAAAAA9j3HrIVBLo2RWgfyWY8mut6Iat\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoi<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GESTION DE CONFLITS La gestion des conflits interpersonnels en entreprise est un enjeu majeur pour le bon fonctionnement des \u00e9quipes et la performance globale de l\u2019organisation. Les conflits, qu\u2019ils soient ouverts ou latents, peuvent nuire \u00e0 la coh\u00e9sion, \u00e0 la motivation et \u00e0 la productivit\u00e9 s\u2019ils ne sont pas trait\u00e9s de mani\u00e8re appropri\u00e9e. C\u2019est pourquoi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":346,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2173","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Formation Gestion de conflits Luxembourg &amp; Suisse<\/title>\n<meta name=\"description\" content=\"La gestion des conflits interpersonnels en entreprise est un enjeu majeur pour le bon fonctionnement des \u00e9quipes\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ifconseil.com\/en\/hr-and-training-consulting\/training\/managing-conflict\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formation Gestion de conflits Luxembourg &amp; 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