General Terms and Conditions for the Provision of Services (CGPS)
I.F. Conseil, LLC
Article 1: Purpose
These general terms and conditions apply to all offers issued by I.F. Conseil SARL (hereinafter referred to as “I.F. Conseil”) as well as to all services provided, unless otherwise specified in writing. I.F. Conseil is not bound by the other party’s general terms and conditions.
For the purposes of these General Terms and Conditions, the term «Client» refers to any individual or legal entity that has contracted for a service from I.F. Conseil. When a provision applies only to business clients or only to consumers, this is expressly stated.
When the Customer acts as a consumer within the meaning of applicable law, the mandatory legal provisions intended to protect the Customer shall prevail over any conflicting provision in these General Terms and Conditions.
Article 2: Offers Issued by I.F. Conseil
I.F. Conseil’s offers are valid for thirty (30) days from the date of issuance. The Services subscribed to by the Client are listed exhaustively in the offer.
Article 3: Cost of Assignments and Rates
All amounts listed in I.F. Conseil’s quotes are exclusive of VAT, unless otherwise specified. For consumer clients, the total amount, including all taxes, is indicated in the quote or invoice. The rate for services is the one indicated in the quote and accepted by the client.
Any service not expressly included in the proposal will be invoiced separately based on the rate agreed upon by both parties. Similarly, services that, after being performed by I.F. Conseil at the Client’s request, are found to be excluded from the proposal will be invoiced separately based on the rate agreed upon by both parties.
Article 4: Billing and Payment
I.F. Conseil’s services will be billed in accordance with the terms set forth in the proposal. The client agrees to pay each invoice from I.F. Conseil within fifteen (15) days of the invoice’s receipt date, by transfer to the bank account designated for this purpose. Any invoice remaining unpaid by its due date shall automatically accrue interest in accordance with applicable Luxembourg law, depending on the client’s status.
Article 5: Customer Obligations
The Client acknowledges that, prior to subscribing to the services, it provided I.F. Conseil with all information necessary for the performance of the services. I.F. Conseil shall not be held liable for any delay in performance or failure to perform in the event of a lack of information from the Client or the inaccuracy of any information provided to it by the Client.
The Client acknowledges having been informed of and having reviewed the content of the Services and assumes responsibility for his or her choices based on his or her abilities and needs. The Client acknowledges having received all necessary information in this regard.
The Client agrees to notify I.F. Conseil of any change and/or event relating to the Client and/or its business that may affect the performance of the Contract (including the nature or scope of the Services), without delay and in any event no later than 15 days. The Contract shall then be amended by means of an addendum to reflect such changes and/or events.
In the absence of an agreement between the Parties, the Party acting first may take the initiative to terminate the Contract. In such a case, the termination shall be deemed a termination without fault on the part of I.F. Conseil, for which the Client shall be liable to pay termination compensation.
Article 6: Obligations of I.F. Conseil
In order to perform the services set forth in our proposals, I.F. Conseil undertakes to exercise the utmost care, in accordance with generally accepted industry standards. This obligation is, by express agreement, solely an obligation of means.
Article 7: Protection of Personal Data
I.F. Conseil processes the Client’s personal data in connection with the provision of services, administrative and accounting management, and compliance with its legal obligations. This processing is carried out in accordance with Regulation (EU) 2016/679 («GDPR») and applicable Luxembourg law.
The Customer may exercise their rights of access, rectification, erasure, restriction, or objection by contacting I.F. Conseil.
Article 8: Termination or Early Termination
Each party has the right to terminate the contract due to the other party’s failure to fulfill its commitments and/or due to a material breach or breaches of its obligations, subject to the following terms and conditions.
Before terminating the contract, one party must send the other party a registered letter giving it formal notice to comply with its obligations under the contract within 15 calendar days. If the party has not complied within the aforementioned period, the other party is entitled to terminate the contract without notice by registered letter stating the reason(s) for the termination.
If the contract is terminated for a reason attributable to I.F. Conseil, I.F. Conseil shall nevertheless be entitled to its fees for the services performed by I.F. Conseil and, where applicable, by the subcontractors it engaged during the term of the contract.
In all other cases, I.F. Conseil retains the right to the full amount of the contractual fees, less any costs saved.
Article 9: Group Coaching, Training, and Workshops
For any cancellation by the client less than 15 days before the start of a group coaching session, training course, or workshop, the full amount for the session will be charged.
For any cancellation or rescheduling by the client more than 15 days before the start of a session, the deposit (50%) for the session will be retained.
If a training course or workshop is held, the client must send a detailed list of all participants, along with their job titles, to I.F. Conseil 15 days before the start of the training session.
I.F. Conseil reserves the right to cancel sessions if the minimum number of participants is not met. In such cases, only the costs associated with facilitating the session in question will be reimbursed to the Client. Any administrative, instructional design, or engineering fees already incurred and paid by I.F. Conseil will remain fully due and will not be subject to any reimbursement. Cancellation of the session by I.F. Conseil due to insufficient enrollment shall not entitle the Client to any other indemnification or compensation.
Program Changes: I.F. Conseil reserves the right to modify the program, postpone, or cancel a session if, despite its best efforts, circumstances require it to do so.
Unless otherwise specified, payment for open-enrollment training sessions organized by I.F. Conseil must be made in full prior to the session. Access to these training sessions will be denied if payment has not been made in advance.
Article 10: Individual Coaching
In the context of coaching, the Client remains solely responsible for his or her physical, mental, and emotional well-being, as well as for the decisions, actions, and outcomes resulting from the coaching relationship. The Client understands that coaching is not therapy and does not replace medical, psychological, or psychotherapeutic care when such care is necessary. Coaching is not intended to diagnose, treat, or cure any physical or mental illness or health condition.
The Client further acknowledges that he or she may terminate the coaching relationship or cancel it at any time.
The Client acknowledges that coaching is a comprehensive process that may involve various areas of his or her life, including work, finances, health, relationships, education, and leisure. The Client agrees that the decision to address these issues, to incorporate coaching principles into these areas, and to implement choices is solely their responsibility.
The Client understands that, in order to improve the coaching relationship, he or she agrees to communicate honestly, be open to feedback and assistance, and find the time and energy necessary to participate fully in the program.
I.F. Conseil adheres to the EMCC (European Mentoring and Coaching Council) Code of Ethics for Coaching. http://www.globalcodeofethics.org
In the context of a coaching program, if the Client needs to cancel a session, the Client must notify I.F. Conseil at least 3 business days in advance; otherwise, the session will be considered to have taken place and will be due for payment. The coach will not reschedule sessions unless absolutely necessary.
Article 11: Training or Workshop Materials
Unless otherwise specified, the documentation is in French. The client is responsible for any translation into another language.
Article 12: Intellectual Property
All documents provided during training sessions, workshops, or coaching sessions constitute original works, which are, as such, protected by intellectual property rights and copyright.
In addition to the information provided to I.F. Conseil by the Client, I.F. Conseil shall hold, between I.F. Conseil and the Client, all copyrights and other intellectual property rights worldwide and in all work provided by I.F. Conseil in connection with the provision of services, in any form or medium whatsoever, unless otherwise specified.
If the Client requests that materials it provides to I.F. Conseil be included in a service, the Client warrants that:
- the proposed use or incorporation of this material will not infringe any third-party intellectual property rights; ;
- If the Client does not own all copyrights or other intellectual property rights in such material, the Client has obtained all necessary authorizations and licenses for I.F. Conseil’s proposed use of such material; and the Client shall indemnify and continue to fully and effectively indemnify I.F. Conseil for all costs, claims, demands, expenses, and liabilities of any kind arising from a breach of the warranty set forth in this clause.
The Client agrees not to copy or modify I.F. Conseil’s work, nor to commit or authorize any other act that might infringe upon or diminish I.F. Conseil’s copyright or other intellectual property rights.
The Client may make a reasonable number of copies of the Work (or part thereof) for distribution to its employees and strictly for internal purposes. The Client must ensure that each such copy of the Work (or part thereof) includes a statement confirming its source. The Client shall not be authorized to make copies of Products to be produced for which I.F. Conseil does not hold the copyright.
Article 13: Limitation of Liability Clause
I.F. Conseil is bound by an obligation of means in the performance of its services. I.F. Conseil shall be liable only in the event of proven negligence in the performance of its contractual obligations, and such liability shall be limited solely to direct damages suffered by the Client.
I.F. Conseil shall not be held liable for any indirect, intangible, or consequential damages, including, but not limited to, loss of revenue, loss of profits, operating losses, loss of customers, damage to reputation, or any other commercial loss.
In any event, I.F. Conseil’s total liability, for any cause whatsoever, is limited to the amount (excluding VAT) actually paid by the Client for the service in question. This limitation of liability does not apply in cases of gross negligence or willful misconduct on the part of I.F. Conseil, nor in cases where such a limitation is prohibited by law.
The limitations set forth in this article apply subject to the mandatory legal provisions applicable to consumers.
Article 14: Confidentiality
Each party agrees to keep strictly confidential any confidential information obtained in connection with the performance of this Agreement and not to disclose such information to third parties without the prior consent of the other party.
This requirement does not apply to information:
- already in the public domain at the time of their disclosure or that have become public through no fault of the receiving party; ;
- already known to the receiving party; ;
- whose disclosure is required by law or by a decision of a competent authority.
This confidentiality obligation remains in effect after the termination of the Agreement.
Article 15: Insurance
I.F. Conseil declares that it is duly insured to cover the financial consequences of any civil liability it may incur as a result of damage caused to third parties. The Client is solely responsible for insuring its premises, personnel, and equipment.
Article 16: Force Majeure
Neither party shall be held liable for any delay or failure to perform its contractual obligations if such delay or failure results from a force majeure event as defined under Luxembourg law (an unforeseeable, unavoidable, and external event).
The party affected by the force majeure event shall notify the other party as soon as possible. Performance of obligations shall be suspended for the duration of the event. If the force majeure event continues for more than thirty (30) days, either party may terminate the contract automatically, without compensation, by written notice.
Article 17: Subcontracting
I.F. Conseil shall have the right to subcontract certain services in accordance with the terms set forth in applicable regulations.
Article 18: Disputes
The parties shall endeavor to resolve any dispute amicably within thirty (30) days before initiating any legal proceedings.
For business customers, any dispute arising from this contract shall fall under the exclusive jurisdiction of the courts of the judicial district of Luxembourg.
For consumer customers, the rules governing jurisdiction set forth in the applicable mandatory legal provisions remain in effect.
Article 19: Language of the Contract – Governing Law
By express agreement between the parties, these General Terms and Conditions of Sale and the resulting purchase and sale transactions are governed by Luxembourg law.
They are written in French. If they are translated into one or more languages, only the French text shall be deemed authentic in the event of a dispute.
Article 20: Customer Acceptance
These General Terms and Conditions are expressly agreed to and accepted by the Client, who declares and acknowledges that they are fully aware of them and, as a result, waives the right to rely on any conflicting document, including, in particular, their own general terms and conditions of purchase, which would otherwise be binding on I.F. Conseil.
Done at Luxembourg
IF Conseil, LLC
33 Albert I Street
L-1117 Luxembourg
VAT: LU25473315
Updated: June 2026
English 
French