Corporate Benevolent Communication Training

• Understanding the principles of benevolent communication

• Developing active listening and empathy

• Learn how to give constructive feedback

• Managing emotions in professional interactions

• Foster a respectful and collaborative work environment

Program

1. The Fundamentals of Benevolent Communication

• The basics of interpersonal communication

• Barriers to effective communication

• The pillars of corporate benevolence

2. Developing Active Listening and Empathy

• Active listening techniques

• Understanding and managing your own emotions

• Recognize and welcome the emotions of others

3. The Practice of Constructive Feedback

• The rules of effective feedback

• Practice giving and receiving feedback

• Integrating feedback into corporate culture

4. Implementation and Action Plan

• Group exercises and role-playing

• Drawing up an individual action plan

• Progress monitoring and evaluation

Methodology

The training alternates theoretical input, exchanges of experience and practical exercises. It is led by two certified coaches, guaranteeing a personalized and interactive approach.

Target audience

This course is aimed at all professionals wishing to improve the quality of their interactions at work: managers, HR managers, employees, etc.

Terms and conditions

• Duration: 2 days (with possibility of personalized follow-up)

• Format: Face-to-face or distance learning (via Zoom)

• Language: French

• Location: Luxembourg, Switzerland, France

Trainers

• Isabelle Ferlin: EMCC-accredited Master Coach, Trainer, Group Facilitator

• Laurence Margeat: EMCC-accredited Senior Practitioner Coach, Trainer, Narrative Practitioner

Contact us

For further information or to register your teams, please contact us:

• Telephone: +352 661 19 71 23

• Email: info@ifconseil.com

• Address: 33, Rue Albert 1er, L-1117 Luxembourg