CONFLICT MANAGEMENT
Managing interpersonal conflicts in the workplace is a major challenge for the smooth running of teams and the overall performance of the organization.
Conflicts, whether open or latent, can damage cohesion, motivation and productivity if they are not dealt with appropriately.
That's why it's essential to train employees and managers in effective conflict management methods.
The TKI ™ (Thomas-Kilmann Conflict Mode Instrument) is particularly useful in this context. It helps to identify the different styles of conflict management - competition, collaboration, compromise, avoidance and accommodation - and to analyze how each reacts to a conflict situation. By understanding one's own preferences and those of others, it becomes easier to adapt one's approach to the context, issues and personalities involved.
If Conseil offers training based on the TKI ™to strengthen the quality of professional relationships.
Managing interpersonal conflicts:
Objectives
- Better understand conflict.
- Understand how you react to conflict.
- Identify what you can do differently in the face of conflict.
Training sequence
- What is a conflict and what is at stake in a conflict?
- Self-diagnosis to help you better understand your individual approach to conflict.
- Sharing or analyzing practices.
- Establishment of an Individual Development Plan, enabling you to leave with concrete actions to implement.
Pragmatic pedagogy combining :
- The contribution of concepts.
- The use of a self-diagnostic tool, the TKI ™: Thomas-Kilmann Conflict Mode Instrument.
- Working with real-life situations.
Program benefits :
- Accompanied by an experienced coach.
- Interactive workshop with a collaborative approach based on group dynamics.
- Use of a recognized conflict management tool, the TKI ™: Thomas-Kilmann Conflict Mode Instrument.
Details :
- Workforce: 6 to 10 people
- Organization: In-company training on request
- Language of service: French
- Location: Luxembourg-City
- Timetable: ½ day
Trainer :
Isabelle Ferlin
- Senior Coach - EMCC-EIA Certified
- Human Resources Consultant
- Trainer
- Supervisor
- TKI ™ certified
Isabelle Ferlin
EMCC accredited Master Coach, Trainer, Group Facilitator
